Thanks for using SendPals!
Thanks for using SendPals. This policy explains the what, how, and why of the information we collect when you use SendPals. It also explains how we collect, use and handle your information when you use our websites, software and services ("Services").
We'll start by getting a few definitions out of the way that should help you understand this policy. When we say "we," "us," and "SendPals,” we're referring to The Send Pals Group, LLC d/b/a SendPals, a State of California limited liability company. When we say "you” or "Member,” we're referring to the person or entity that's registered with us to use the Services.
We provide online platforms that you may use to upload, send, and share files (the "Services”) with one or more groups of recipients (the "Groups"). In the course of providing the Services, we may collect Personal Information, which means information about a Member. A "Post" is a number of files a Member has sent to a Group , or intends to send, emails to, and all information relating to those recipients.
We collect and use the following information to provide, improve and protect our Services:
Account. We collect, and associate with your account, information like your name, email address, phone number, payment info, and physical address. Some of our services let you access your accounts and your information with other service providers.
Services. When you use our Services, we store, process and transmit your files (including data like your photos, videos files and emails) and information related to them (for example, location tags in photos). If you give us access to your contacts, we'll store those contacts on our servers for you to use. This will make it easy for you to do things like share your data, send emails, and invite others to use the Services.
Usage. We collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.
Cookies and other technologies. We use technologies like cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.
We may use and disclose your Personal Information only as follows:
We may share information as discussed below, but we won't sell it to advertisers or other third-parties.
Stewardship of your data is critical to us and a responsibility that we embrace. We believe that our users' data should receive the same legal protections regardless of whether it's stored on our services or on their home computer's hard drive. We'll abide by the Government Request Principles when receiving, scrutinizing and responding to government requests for our users' data:
Nobody's safe from hackers. If a security breach causes an unauthorized intrusion into our system that materially affects you or people in your Groups, then SendPals will notify you as soon as possible and later report the action we took in response.
To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. Our vendor is certified as compliant with card association security initiatives, like the Visa Cardholder Information Security and Compliance (CISP), MasterCard® (SDP), and Discovery Information Security and Compliance (DISC).
SendPals accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your Groups is so sensitive, account passwords are encrypted, which means we can't see your passwords. We can't resend forgotten passwords either. We'll only reset them.
Security. We have a team dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features to keep your information safe in addition to things like two-factor authentication, encryption of files at rest, and alerts when new devices and apps are linked to your account.
Retention. We'll retain information you store on our Services for as long as we need it to provide you the Services. If you delete your account, we'll also delete this information. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
Around the world. To provide you with the Services, we may store, process and transmit information in locations around the world - including those outside your country. Information may also be stored locally on the devices you use to access the Services.
Safe Harbor. SendPals complies with the EU-U.S. and Swiss-U.S. Safe Harbor ("Safe Harbor") frameworks and principles. You can learn more about Safe Harbor by visiting http://export.gov/safeharbor. We ask that you submit any such complaints directly to us via firstname.lastname@example.org.
If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.
Have questions or concerns about SendPals, our Services and privacy? Contact us at email@example.com.